June 1, 2025

Thank you for shopping with Alexander Candles LLC. We take pride in handcrafting high-quality candles, and your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

Due to the nature of our products, we can only accept returns or exchanges for items that are damaged, defective, or incorrect.

To be eligible for a return or exchange:

• The item must be unused and in its original condition.

• You must contact us within 7 days of receiving your order.

• Proof of purchase and photographic evidence of damage (if applicable) must be provided.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• If your refund is late or missing, please first check with your bank or credit card company before contacting us.

Non-Refundable Items

We do not offer refunds or exchanges for:

• Used candles

• Custom or personalized orders

• Sale items or gift cards

Shipping Costs

• Customers are responsible for return shipping costs unless the item was incorrect or arrived damaged.

• Original shipping charges are non-refundable.

To Start a Return

Please email us at [your email] with the following:

1. Your order number

2. Reason for return

3. Photo evidence (if applicable)

We will respond within 2 business days with next steps.